1 – Question : Do you make your own soap base?
1- Answer : Yes, kind of, we source kosher graded glycerin blocks, free of sulpathes, and re-melt the whole base for a period of 4 hours, adjusting the ratios, adding more glycerin and stearic acid and less sorbitol and propylene glycol.
2 – Question : Do you source your soaps, bath bombs and products from China like most soap and bath bomb makers do?
2 – Answer : No, we hand make them. We don’t have a factory to make our products perfect each time. Although we try to, items can vary sligthly from the original product, that is the cost of handmade products.
3 – Question : You claim to make soap without lye! How is this possible?
3 – Answer : We never claimed to make soap without lye, we said “no lye” or “lye free”. After the chemical reaction of making soap, called saponification, is complete, the lye and oil molecules have combined and chemically changed into soap and glycerin. The Lye is gone. There is no more Sodium Hidroxide. The chemical structure has changed into soap. Glycerin is a by product of soap making, and just like finished cold process soap, there is no lye present in the finished product.
4 – Question : Why do you claim your ingredients are organic?
4 – Answer : We take a trip to Borough Market in London every week and we buy fruit and vegetables from attested farmers that label their products as organic, to keep our standard when we are in trouble and we don’t have time, we use an application called farm drop in the UK, which delivers fresh organic fruit and vegetables.
5 – Question : How come the delivery charge is 2.85? When others offer free delivery?
5 – Answer : That is the cost of Royal Mail for a small parcel. It happened once that one order was larger than a small parcel, even if that happens again, it’s on us!
6 – Question : How safe are you products? Are you products baby safe?
6 – Answer : We had customers that ordered soap, fizzers and bath bombs for their children, they had absolutely no problem, on the contrary, they loved them. Although we make our bath bombs using food graded ingredients, we do NOT recommend giving the bath bombs or fizzers directly to childrens under 1 year old, as they will try to bite them.
7 – Question : What happens if the product that I ordered ran out of stock while the order was processing?
7 – Answer : Not to worry, we will never run out of stock as we make our products, and don’t buy them as stock from China and claim to make them.
8 – Question : Do you showcase your products somewhere other than online?
8 – Answer : We do sometimes, in various market stalls, we plan to open a shop in the near future. We will keep you updated if so.
9 – Question : What happens if there is a problem with my order?
9 – Answer : if there is a problem with your order, we will keep you updated of things such as a delay or issues we can encounter, if that happens, we will make it up to you, if you are not happy, we will try to sort it out somehow, if that fails as well we will refund you, if ultimately that fails to make you happy too, then we don’t know what will.
10 – Question : Do you sell your products in bulk? Do you offer any wholesale discount?
10 – Answer : We do. contact us, let us know about your query and we will happily get back to you asap!
11- Question : Why aren’t your soaps as foamy as other commercial soaps?
11 – Answer : Our soaps do not contain SLS which is Sodium lauryl sulphate, this is chemical that’s commonly used in soaps, shampoos, shower gels and toothpaste, It’s an effective foaming agent as it turns liquids into foam, creating the rich lather we expect. At the same time, according to the Environmental Working Group’s Skin Deep Cosmetic Safety Database, SLS is a “moderate hazard” that has been linked to cancer, neurotoxicity, organ toxicity, skin irritation and endocrine disruption. Our soaps make use of the various oils and natural extracts that when combined together offer the almost the same cleaning you would expect, but less, although, because of fruits and natural extracts, our soaps are milder, gentler and safer for your skin, which in this case, you need to check if you are allergic to certain fruits and vegetables as we use real fruits and vegetables inside our soaps.