- Craftiela Approach to Privacy
We know that the protection of your personal information is a very important principle in building trust and maintaining a good relationship with you. We take the protection of your personal information very seriously.This Privacy Notice explains what personal information we collect about you, how and why we use it, who we disclose it to, and how we protect your privacy. Please take the time to read and understand this Notice.
- Who is responsible for your Personal Information?
If you have a query about the use of your personal information you may contact us by using the contact information at the end of this Privacy Notice. By providing us with your personal information, you agree to the collection and use or otherwise processing (including disclosure) of your personal information in the manner and for the purposes described in this Privacy Notice.
- When do we collect Personal Information from you?
3.3 Here are some examples of how you may provide personal information to us:
(a) sending us e-mails and text messages
(b) interacting with us on social media platforms (for example, when liking or commenting on our posts)
(c) adding offers, promotions or products to your basket on our website or your Wish List.
(e) registering accounts on our website (for example, when giving us your contact details and your preferences or interests).We limit the amount and type of personal information that we collect to that which is necessary for the purposes for which we are collecting it.
- How do we use your Personal Information?
We store your personal information for as long as necessary in order to maintain the customer relationship and to provide services to you. There are other reasons why your personal information may be retained for a longer period such as legal or regulatory reasons. However, if you opt in to receive marketing communications from us we will retain your personal information as long as necessary (for the purposes of direct marketing to you) unless you withdraw your consent to, or unsubscribe from marketing materials. If you would like to withdraw your consent or unsubscribe to marketing communications please contact us in the manner indicated in the relevant communication. We may disclose your personal information if we are required to do so by law or requirement of a competent authority. In addition, we may disclose your information in order to comply with regulatory obligations such as if you have an adverse reaction to our products.
- Sharing of your Personal Information
We will not share your personal information with any other companies.
We will from time to time send a survey to check how happy you are with our products.
- How to withdraw your consent
At any time, you can withdraw your consent to the collection, use or disclosure, or otherwise processing of your personal information by (i) contacting us using the details set out at the end of this page, or (ii) writing to us in the prescribed manner (whether by email or post, or by text messaging etc.), as specified in our communications to you, or in relevant forms that you might have signed (e.g. for our customer loyalty scheme. If you have any concerns in relation to the unsubscribe functionality that we make available to you, please contact us using the details set out at the end of this page.
- Accuracy of your Personal Information
You are responsible for informing us about changes to your personal information and for ensuring that such information is accurate and current.
- Your rights
- access your personal information
- request rectification of your personal information
- request portability of your personal information
- request restriction of processing of your personal information
- object to the processing of your personal information
- request erasure of your personal information and
- if you have provided your consent to the processing of your personal information, you have the right to withdrawn your consent at any time.
- How do we keep your Personal Information secure?
We protect personal information against loss or theft, unauthorized access, disclosure, copying, use or modification with security safeguards appropriate to the sensitivity of the personal information, regardless of the format in which it is held. We incorporate security measures such as encryption and authentication tools to protect your personal information from unauthorized use. We use Secure Sockets Layer (SSL) technology to protect your credit card information online.
- Matters specific to the Internet
Links to Other Websites
The Web Site or any of our various other web sites may contain links to other third party owned and operated web sites or internet resources. When you click on one of those links you are contacting another web site or internet resource. We have no responsibility or liability for or control over those other web sites or internet resources or their collection or processing of your personal information.
Cookies are small text files generated when you visit our web sites or use our online services that reside on your computer and can uniquely identify your browser.
- How to contact us
Questions, comments and feedback regarding Craftiela please contact us as follows:
By Email: firstname.lastname@example.org
By Facebook https://www.facebook.com/craftiela/ (for a quicker response)
Please dont send via unencrypted means (such as email) sensitive information such as passwords, credit card information etc.